ReZZo.bg guarantee for reserved table and discount
A main priority for all of us at ReZZo.bg is the quality of the service we provide and your satisfaction from using it. Because of this we have created the "ReZZo.bg guarantee for reserved table and discount".
To guarantee you your reserved table with ReZZo.bg and the use of the discount or offer accompanying your reservation (if there is one), you have to follow the terms and conditions for its use. The terms and conditions could be found at the page of each restaurant in ReZZo.bg and with every reservation confirmation, as well as in the reservation confirmation e-mail we send you. The most important of them are:
1. The time of your reservation is the time of your arrival at the restaurant. Your table would be reserved for you for not more than 15 minutes from the start of your reservation. If you are late for your reservation, the restaurant has the right to cancel it or not apply the discount or the offer if your reservations is accompanied by one.
2. Let the restaurant staff that welcomes you at the time of your arrival at the restaurant know that you have a reservation on your name made with ReZZo.bg.
3. Show the confirmation SMS or e-mail that we've sent you for your reservation to the staff that services you when you ask for your bill.
If the restaurant, for which you have a reservation, denies to seat you or does not give you the discount or the offer that accompanies it (if there is one), despite that you have strictly followed all the terms and conditions for using the reservation that are listed at the respective restaurant's page at ReZZo.bg, the restaurant owes you a compensation by its policy for compensating its customers in similar situations.
I such cases, please write us at firstname.lastname@example.org no later than one week since the date of your reservation, so we could start a procedure following the "ReZZo.bg guarantee for reserved table and disocunt".
The restaurant has the right to call you on the phone number you have left in your contact information for further details or chages to your reservation.