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Terms and conditions of using Rezzo

GENERAL TERMS AND CONDITIONS FOR USING THE WEB SITE WWW.REZZO.BG

 

§1. These General Terms and Conditions of Use of the Website https://www.rezzo.bg (hereinafter referred to as REZZO.BG) govern the relationship between HEPINES Ltd. and any individual user who wishes to use the mediation of REZZO.BG, for to reserve and / or purchase a service offered for sale by a third party (merchant, etc.) through REZZO.BG.

 

REZZO.BG is a web site operated by HEPINES Ltd. through which legal entities operating commercial and other sites on the territory of the Republic of Bulgaria offer for reservation and / or sale services to individuals - buyers, registered (with user profile or as a guest ) as USERS at REZZO.BG

 

HAPPINES Ltd. is a trading company registered with the Registry Agency - Commercial Register with UIC: 103279218, which through its web site REZZO.BG mediates between CONSUMERS on the one hand and on the other - third parties (traders and others). ) offering services for the reservation and / or sale of commercial and other facilities operated by them.

 

"USER" is any individual who wishes to book and / or purchase through REZZO.BG a service offered for sale by a third party (merchant, etc.), as well as any person who views and accesses any part of the contents of the REZZO.BG website.

 

§2. These Terms and Conditions will be considered known and accepted by the USER with his explicit consent, provided by checking the box "I agree to the Terms of Use" when registering with REZZO.BG (with profile or guest), and by accessing any part of the contents of the REZZO.BG website.

 

§3. The rights and obligations of HEPINES EOOD and the USERS regarding the different types of services provided through REZZO.BG are set out in separate sections in these General Terms and Conditions.

 

§4. HEPINES EOOD has the right to change these General Terms and Conditions at any time, with the change coming into force for USERS immediately after being notified by generating a message in their profile at REZZO.BG or by sending an email message.

 

§5. The REZZO.BG Web Site and the graphic / text data and information contained therein are the intellectual property of HEPINES EOOD, and no one has the right, without his express written consent, to use, copy, distribute, store and use any part of REZZO.BG and the information contained therein.

 

§6. These General Terms and Conditions were adopted by HEPINES EOOD on April 24, 2014, (the same are: updated on May 22, 2018 - in the section on the Privacy Policy section; amended on April 22, 2019 - in the section on Section II - Terms of Use purchase of an electronic ticket for the theater through the website REZZO.BG; amended on 08/16/2019)

Section I.

Conditions for Booking and Buying Offers / Envelopes for Dining and Entertainment Services through the REZZO.BG Website

I.1. REZZO.BG is a web site operated by HEPINES EOOD through which legal entities (hereinafter referred to as SELLERS / SELLERS / TRADERS / YOU) operate catering establishments, incl. restaurants, bars, clubs and more. on the territory of the Republic of Bulgaria (hereinafter referred to as RESTAURANTS / TA) offer for reservation and / or sale services to buyers registered as users of REZZO.BG (hereinafter called BUYERS / CONSUMERS / CONSUMERS). HAPPENS Ltd. is not a party to the reservation and / or sale of services between the MERCHANTS and BUYERS, but solely mediates between them by administering the REZZO.BG website through which the MERCHANTS offers for reservation and / or sale services in the establishments managed by them, and the BUYERS reserve and / or purchase the services offered by the MERCHANT. HEPINES EOOD provides the trouble-free operation and technical support of REZZO.BG in order to secure and exercise the rights of USERS provided in these General Terms and Conditions.

I.2. “Service” within the meaning of Item I.1. is the provision of food / drink / entertainment activities at the RESTAURANT, along with the accompanying service activities.

 

I.3. "Reservation" within the meaning of item I.1. is preliminary preservation of tables, booths and any other kind of spatially separated seats for sitting and / or standing in a restaurant.

 

I.4. The types of bookings that can be made by the USER through REZZO.BG are as follows:

(a) Standard (normal) reservation - a reservation that does not contain additional rights for the USER

(b) Account Discount Reservation - a reservation that entitles a certain percentage discount to the food and / or drinks offered at the BEST.

(c) Reservation with an offer - a reservation that also includes the provision of predefined services at the establishment, specified by type, quantity and price.

(d) Reservation with reservation - reservation in which, against the prepayment / down payment / in the amount determined in advance, the CONSUMER can make a reservation in the VIP hall of the RESTAURANT. The advance payment is the minimum consumption value at the restaurant and is paid by the CONSUMER when making the reservation.

(e) Reservation with purchase of an envelope - reservation on a holiday, which includes the purchase of predefined services at the establishment specified by type, quantity and price. The price of the envelope is paid in advance by the USER.

 

I.5. The right to reserve and / or purchase services at the RESTAURANT through REZZO.BG is only available to a USER who is over 18 years of age and is not subject to full or limited prohibition.

I.6. In order to make a reservation and / or purchase a service at a restaurant through REZZO.BG, it is necessary for the USER to register with their own profile in REZZO.BG or as a guest (only for the purpose of the specific reservation / purchase, without profile creation) at REZZO.BG, in both cases the USER must indicate his / her name, surname, email address, mobile phone, confirm his / her age and agree to these General Terms, Booking Terms and Privacy Policies.

I.7. When making a reservation and / or purchase, the CUSTOMER chooses the establishment, the type, date and time of the reservation, the number of persons using it and all other data specifying the reservation and / or the service at the CUSTOMER that he wants to use.

 

I.7.1. The average bill specified in the BUREAU profile is only intended to guide the CONSUMER in the prices of the BUREAU menu and is not a minimum amount that the CONSUMER must spend in order to use the discount or the offer for the reservation.

 

I.7.2. The USER is not allowed to make more than three bookings for the same date.

 

I.7.3. The USER is not entitled to make a reservation for a specific date and time, if there is another active reservation for the same date within the period of +/- 2 hours from the reservation he wants to make.

And.8. When making a reservation under item I.4, points (a), (b) and (c), the USER does not make a money transfer. The price of the services used by the CONSUMER in the establishment in connection with the reservation made by the CONSUMER under item I.4, points (a), (b) and (c) shall be paid by the CONSUMER directly to the MERCHANT at the place of the CONCEPT upon receiving the service .

I.9. To make a reservation under item I.4, points (d) and (e) it is necessary for the USER to pay the price (or a part of it) for the service included in the reservation, the payment is made through the website REZZO.BG . Payment of the price under the preceding sentence shall be made by the CUSTOMER with a bank card. In order to make a payment, the USER will be transferred to a virtual POS device of the electronic payment system, where he / she must fill in the required fields: type and number of the bank card, the date until which it is valid, the name of the card holder, CVC2 / CVV2 protected code and click on the Pay button.

I.9.1. HEPINES Ltd. assumes full responsibility for all payments made through the REZZO.BG website. This responsibility includes providing assistance for: refunds, cancellations of transfers, refunds when disputing payment through a payment network with which it is made (chargebacks), dispute resolution between the SELLER and the BUYER.

I.9.2. In case of a dispute, HEPINES EOOD will assist the BUYER and return the amount paid by him, if he considers it appropriate under the terms of itemI.16 of these General Terms and Conditions.

I.9.3. In the event that the BUYER submits a request through the payment network used by the BUYER to pay back the amount paid by him, HEPINES EOOD will express opinion (reply) to the payment network on behalf of the SELLER for whom the money transfer was intended. The SELLER is obliged to provide HEPINES EOOD with all required information, and HEPINES EOOD reserves the right to withhold any payments to it related to the BUYER's requests.

I.9.4. In case of any problems regarding a service paid through the REZZO.BG website, the USER may contact the REZZO.BG team at email: support@rezzo.bg or telephone 0884161745.

I.10. Each offer for reservation includes the following conditions for its use, with which the CONSUMER agrees when making the reservation and they constitute an integral part of the Contract at a distance between the MERCHANT and the CONSUMER under item I.14 of these General Terms and Conditions:

 

I.10.1. The time of the reservation is the time of arrival of the CONSUMER at the restaurant. The table will be kept by the MERCHANT for no more than 15 minutes. In case of delay of the CONSUMER, the MERCHANT has the right to refuse the reservation or, if there is a discount or offer to it, not to provide it to the CONSUMER.

 

I.10.2. Upon arrival at the restaurant, the USER is obliged to inform the welcoming staff that there is a reservation in his name on REZZO.BG.

 

I.10.3. Upon requesting the invoice for the services used at the restaurant, the USER is obliged to submit to the service staff the SMS or email that REZZO.BG has sent to him to confirm the reservation. Upon receipt of his account, the USER is obliged to check whether the discount rate is applied correctly and to sign the account. In case the discount rate, if any, is not applied correctly, the USER is obliged to inform the servicing staff in order to receive the correct discount.

 

I.10.4. If a discount or offer is included in the CONSUMER reservation, it does not apply to other discounts, offers, promotions, as well as promotional, special and lunch menus at the establishment and is valid only for consumption at the establishment.

 

I.10.5. At the time of booking, more than half of the specified number of people using it must be present, which is specified in advance by the CUSTOMER. Also, the final number of people arriving at the establishment should not exceed the number of people indicated on the reservation. In case of failure by the CONSUMER under any of the two preceding sentences, the RESERVATION has the right to refuse the reservation or if there is a discount or offer to the CONSUMER not to provide it to the CONSUMER.

 

I.10.6. During his visit the USER is entitled to be accommodated at a table determined at the discretion of the MERCHANT in the part selected by the USER when making the reservation (through the option "reservation type"). or in another part of the establishment, the establishment has the right, at its discretion, to refuse or move the CONSUMER, but in this case the CONSUMER loses the right to use the promotional terms and discounts of the reservation.

 

I.10.7. Pursuant to Art. 8, para. 3, 4 and 7 of the Child Protection Act and in connection with the provisions of the Regulation on Special Protection of Children in Public Places, minors and minors in public places, including the events held, must be accompanied by their parents, guardians, guardians or other adults caring for the child as follows:

(a) persons under the age of 14 must accompany the events after 20:00; (b) persons over 14 years of age but under the age of 18 must accompany the events after 22:00;

Where the minor or minor is accompanied by an adult other than their parent, guardian or guardian, the latter is required to submit a statement of consent for the child's presence at the event, issued in the name of the adult partner and containing the parents' notarized signatures, respectively. to guardians or trustees.

I.10.8. The MERCHANT has the right not to admit (or withdraw from) the CONSUMER to the RESTAURANT, as well as any person who uses the reservation, who is visibly inebriated or with behavior, disturbs other visitors in the OFFICE (behaves indecently, speaks loudly, etc. .).

I.10.9. The BUYER shall not be entitled to claim a refund of the prepaid price for the service (in the cases under itemI.4, points (d) and (e)), if the conditions under the CONSUMER or the person using the reservation are .I.10.7 or itemI.10.8, and for this reason, the USER and / or the user shall not be allowed to use the service.

I.10.10. In the event that the MERCHANT does not provide the SERVICE to the CONSUMER in accordance with the terms of the reservation (for the reason that the CONSUMER is not responsible according to these General Terms), the CONSUMER shall have the right to receive from the MERCHANT compensation for consumption in the form of a consignment .

 

I.11. If the reservation offer published in REZZO.BG contains a condition for its use, which is not specified in itemI.10.1 - itemI.10.10 or differs from the condition under itemI.10, the condition in the proposal, along with the conditions of item I.10.1 - item I.10.10, which do not contradict it.

I.12. The reservation is considered to be made by pressing the "Reserve" button, whereby the CONSUMER confirms all the conditions under which the reservation is made. In order to be considered a reservation in the cases under itemI.4, points (d) and (e), it is also necessary to make payment by the USER under the conditions of itemI.9. After the reservation is made, REZZO.BG sends an SMS or email to the CONSUMER to confirm the reservation. The USER is obliged to keep and store the received SMS / email and should submit it to the staff of the restaurant in order to certify his / her right to use the reservation and the services included in it.

I.13. According to Article 57, item 12 of the Consumer Protection Act, the provisions of Art. 50-56 of the consumer's right of withdrawal from a distance contract within the 14-day reflection period shall not apply to the provision of leisure activities with a specific date or time limit for performance. In

in connection with the said legal basis the CONSUMER is not entitled to refuse the reserved or and / or purchased services by the CONSUMER.

 

In case the special conditions of the reservation under item II.11, pron. first allow it, the CONSUMER can cancel the reservation he made no later than thirty minutes before its start. If the USER made the reservation as a registered user, he / she should enter the "My Reservations" section in his / her REZZO.BG account. and press the "Cancel" button on the corresponding reservation. If the USER is the reservation as a guest, there is a link to the booking confirmation email in which you can cancel it.

 

I.14. When making a reservation by the CONSUMER through REZZO.BG, a distance contract is concluded between the MERCHANT and the CONSUMER under which the MERCHANT is obliged to provide the CONSUMER with the CONSUMER service under the conditions of the reservation. The MERCHANT is the sole seller of the services (incl. Food, beverages, etc.) offered with the reservation and bears full responsibility for compliance with the regulations related to their advertising, offering and provision of incl. Food Law, Consumer Protection Act, etc. HEPINES EOOD is not a party to the contract between the MERCHANT and the CONSUMER and is not responsible for its performance, nor for the quantity, quality and other conditions of the services provided at the Establishment.

I.14.1. HEPINES Ltd. is not responsible for the observance of the rights of the CONSUMER on the reserved and / or purchased service by the MERCHANT (eg for the provision of the reserved place and for any other pre-announced reservation conditions - prices, etc.), for the quality the service (incl. setting, servicing, suitability of food and beverages, etc.), as well as the compliance by the MERCHANT with the regulatory requirements regarding the buildings and premises in which the service is provided (including hygiene requirements, fire safety, etc.).

I.14.2. The MERCHANT is solely responsible for compensation to the CONSUMER in the event of non-provision of the service, inconsistencies between the provided service and the terms of the reservation, as well as in the case of damage suffered by or in connection with or in connection with the CONSUMER (or persons using the reservation). service at the restaurant. The USER may submit claims within the meaning of the CPA only to the TRADER.

I.15. As the administrator of REZZO.BG, HEPINES Ltd. notifies and forwards to the TRADER all received complaints from the CONSUMER, requests explanation from the TRADER, assists the CONSUMER and clarifies his claims to the TRADER .

I.16. In case of payment of a service price by the USER through the website REZZO.BG / eg. when making reservations under item I.4, points (d) and (e) /, HEPINES EOOD has the right to retain the price paid by the USER and return it to the USER, if any of the following conditions is fulfilled. :

(a) The CUSTOMER has submitted a request to HEPINES EOOD for its return within 3 working days after the date of the reservation (If within 3 working days after the date of the reservation, the CONSUMER has not submitted a request to HEPINES EOOD for the refund of the amount paid by him through the website REZZO.BG, this will be considered as acknowledgment to the CONSUMER that he has received and used the service for which he made the payment ) and

(b) The USER proves in a clear and irrefutable manner to HEPINES EOOD that he could not use the service paid by him for the reason for which the MERCHANT is responsible.

 

I.17. Personal data

The data provided by the USER under item I.6. are processed by HEPINES EOOD in accordance with the section "Privacy Policy" (part of these General Terms), solely for the purpose of providing intermediary services through REZZO.BG in accordance with these General Terms and for sending advertising and informational messages to the USER for promotions and services at REZZO.BG.

 

Section II.

Conditions for purchasing an electronic theater ticket through the REZZO.BG website

II.1. REZZO.BG is a web site operated by HEPINES EOOD through which legal entities operating theaters in the territory of the Republic of Bulgaria (hereinafter referred to as THEATERS / TE or SELLERS / TE) offer for sale electronic tickets for theatrical performances organized by buyers. registered as users of REZZO.BG (hereinafter referred to as BUYERS / CONSUMERS / CONSUMERS). HAPPENS Ltd. is not a party to the sale and purchase of electronic tickets between THEATERS and BUYERS; performances, and BUYERS buy the tickets offered by THEATERS. HEPINES EOOD provides the trouble-free operation and technical support of REZZO.BG in order to secure and exercise the rights of USERS provided in these General Terms and Conditions.

II.2. The right to register and buy an electronic ticket through REZZO.BG is only available to a USER who is over 18 years of age and is not subject to full or limited prohibition.

II.3. In order to purchase an electronic ticket for a theatrical performance through the website REZZO.BG, it is necessary for the USER to register with REZZO.BG in the order provided in item I.6 of these General Terms and Conditions.

II.3.1. The e-tickets announced for sale through REZZO.BG are accompanied by the name, date, time and venue of the performance.

 

II.3.2. The purchase of an electronic theater ticket through REZZO.BG is only possible upon payment by the CUSTOMER of the ticket price with a bank card. In order to pay for the electronic ticket, the USER will be transferred to a virtual POS device of the electronic payment system, where he / she must fill in the required fields: type and number of the bank card, the validity date, the name of the card holder, CVC2 / CVV2 security code and click on the Pay button.

II.3.2.1. HEPINES Ltd. assumes full responsibility for all payments made through the REZZO.BG website. This responsibility includes providing assistance for: refunds, cancellations of transfers, refunds when disputing payment through a payment network with which it is made (chargebacks), dispute resolution between the SELLER and the BUYER.

II.3.2.2. In the event of a dispute, HEPINES EOOD will assist the BUYER and return the amount paid by him if he considers it appropriate under the terms of item III.4.3 of these General Terms and Conditions.

II.3.2.3. In case the BUYER submits a request through the payment network used by the BUYER to return the chargeback paid by him, HEPINES EOOD will express an opinion (response) to the payment network on behalf of the Seller for whom the money transfer was intended. The SELLER is obliged to provide HEPINES EOOD with all required information, and HEPINES EOOD reserves the right to withhold any payments to it related to the BUYER's requests.

II.3.2.4. In case of problems with the electronic ticket paid through the website REZZO.BG, the USER can contact the team of REZZO.BG by email: support@rezzo.bg or telephone 0884161745.

II.3.3. Upon payment of the ticket price by the USER, the electronic ticket will be sent to the USER in the form of an email containing the full information about the USER's performance.

II.3.4. Each offer for the purchase of an electronic ticket for the theater through REZZO.BG includes the following conditions for its use, with which the USER agrees upon the purchase of the ticket and these form an integral part of the Contract at a distance between the THEATER and the USER under item III.4 of these General terms:

II.3.4.1. The received electronic ticket (e-mail) under item III.3.3 shall be pre-printed (printed) by the USER in paper form, which shall be presented by the USER to the specially designated places in the THEATER no later than 30 minutes before the beginning of the show.

II.3.4.2. An electronic ticket allows an individual to make one visit to the performance. In any attempt to use the same electronic ticket by more than one person, the THEATER has the right to cancel the electronic ticket without owing its return to the CONSUMER.

II.3.4.3. In case of postponement or non-performance (cancellation) of the theatrical performance, the THEATER has the right to propose to the USER to choose one of the following options for settling their relations:

- the USER to re-book his ticket for the next date for the same performance

- USER to re-book their ticket for another show.

- the USER to receive within 14 days a refund of the price paid by him for the postponed / canceled performance.

II.3.4.4. In case of postponement or non-performance (cancellation) of the theatrical performance, HAPPINES EOOD shall be deemed authorized on behalf of the THEATER to return to the CONSUMER by bank transfer the price paid by him for the purchased electronic ticket. The USER has the rights under the previous sentence and in the cases when he is not allowed to attend the performance for a reason for which he is not responsible according to III.3.4.5, III.3.4.6 and III.3.4. 7 of these Terms. The USER has the rights under the preceding sentences only in case he / she has not rebooked the ticket at the theaters box office for another date / time for the same or another performance. In case the re-issued ticket is lower than the one paid by the USER, it is not entitled to claim the difference, and in case the re-certified ticket is at a higher value, the USER is obliged to pay the difference at the theatre's fund. at the moment of the ticket re-authentication, in which case HEPINES EOOD does not owe the CONSUMER a refund of any part of the amount paid by him in accordance with item III.3.2.

II.3.4.5. Pursuant to Art. 8, para. 3, 4 and 7 of the Child Protection Act and in connection with the provisions of the Regulation on Special Protection of Children in Public Places, minors and minors in public places, including the events held, must be accompanied by their parents, guardians, guardians or other adults caring for the child as follows:

(a) persons under the age of 14 must accompany the events after 20:00; (b) persons over 14 years of age but under the age of 18 must accompany the events after 22:00;

Where the minor or minor is accompanied by an adult other than their parent, guardian or guardian, the latter is required to submit a statement of consent for the child's presence at the event, issued in the name of the adult partner and containing the parents' notarized signatures, respectively. to guardians or trustees.

II.3.4.6. THE THEATER has the right not to allow the performance (or to withdraw from it) any person who is visibly intoxicated or by his behavior disturbs other visitors to the theater (behaves indecently, speaks loud during the performance, does not switch off his mobile phone, etc.) as well as a person who is in apparent poor health, endangering the health of other visitors to the show.

II.3.4.7. THE THEATER has the right not to admit to the performance any person who has arrived at the place of the performance with a delay (ie after the hour when its start is announced)

II.3.4.8. The BUYER shall not be entitled to claim a refund for the ticket purchased by him, provided that the conditions under item III.4.4.5, item III.3.4.6 or item 3 are met with respect to the person using it. .II.3.4.7, and for this reason that person shall not be allowed to attend the performance.

II.3.4.9. According to Article 57, item 12 of the Consumer Protection Act, the provisions of Art. 50-56 of the consumer's right of withdrawal from a distance contract within the 14-day reflection period shall not apply to the provision of leisure activities with a specific date or time limit for performance.

In connection with this legal basis, BUYERS are not entitled to refuse to purchase tickets for theatrical performances by electronic means.

II.4. When purchasing an electronic ticket for a theater from the USER through REZZO.BG, a distance contract is concluded between the THEATER and the USER under which the THEATER is obliged to provide the USER with the service of the purchased electronic ticket. THEATER is the sole seller of the e-ticket service and is fully responsible for compliance with the regulations related to its advertising, offering and provision, incl. Consumer Protection Act and more. HEPINES EOOD is not a party to the contract between the THEATER and the USER and is not responsible for its performance, nor for the quantity, quality and other conditions of the service provided by the THEATER.

II.4.1. HAPPENS Ltd. is not responsible for the BUYER's observance of the ticket purchased by the THEATER (eg for securing the reserved seat and for any other pre-announced conditions of the performance - including the duration of the performance, specific participating actors, etc.). ), for the quality of the theatrical performance, as well as for compliance with the regulatory requirements for the buildings and premises in which the theatrical performance is performed (including fire safety, etc.), on the conditions for the safe conduct of the event, and the order and security of the event. For any discrepancies between the conditions of the e-ticket purchased and the entertainment service actually provided (the theatrical performance), the USER may submit claims within the meaning of the LPP only to the THEATER.

II.4.2. Except for the return of the price of the purchased electronic ticket under the terms of III.3.4.4, HEPINS EOOD shall not be liable for other damages that the CONSUMER has suffered as a result of the delay of the performance or the inability to do so (eg costs travel, hotel, etc.).

II.4.3. As the administrator of the REZZO.BG website, HEPINES EOOD notifies and forwards to the THEATER all received complaints from the USER, requests explanation from the THEATER, assists the USER in clarifying and clarifying his claims to the THEATER, The USER and THEATER, having the right to retain the price paid by the USER for the electronic ticket until the dispute between the parties is settled and to return it to the USER, if any of the following conditions is met:

(a) The USER has submitted a request to HEPINES EOOD for its return within 3 working days after the submission date (In case, within 3 working days after the submission date, the USER has not submitted a request to HEPINES EOOD for refund of the amount paid by him through the website REZZO.BG, this will be considered as acknowledgment to the USER that he has received and used the service on the e-ticket purchased by him) and

(b) The CONSUMER shall prove in a clear and irrefutable manner to HEPINES EOOD that he was unable to use the service for the electronic ticket he paid for the reason for which the THEATER is responsible.

 

II.5. Personal data

The data provided by the USER under item I.6 shall be processed by HEPINES EOOD in accordance with the section "Privacy Policy" (part of these General Terms), solely for the purpose of providing intermediary services through REZZO.BG in accordance with these General Terms and for sending promotional messages to the USER for promotions and services at REZZO.BG.

 

Privacy Policy section (This section is general and applies to all other sections of these Terms and Conditions).

 

WE CARE FOR THE PROTECTION OF YOUR PERSONAL DATA

 

What is the purpose of this document?

In this Privacy Policy, we've summarized the key points about protecting your personal information and how we handle it. If you would like more information on specific processes, you can contact us through the contacts below.

 

Who are we?

Hapines Ltd. is a trading company registered in the Commercial Register of the Registry Agency with UIC 103279218, with registered office and registered office: Varna, zh.k. 25, Levski Str., 25 Roza Str., Tel .: +359 882 999010, e-mail address: contact@rezzo.bg and is an administrator of personal data in accordance with the provisions of the Personal Data Protection Act.

How to contact us?

Address for correspondence: Varna, Odessos district, 25 Tsar Osvoboditel Blvd., fl.1, tel .: +359 882 999010, e-mail: contact@rezzo.bg

 

How to contact our Data Protection Officer?

Address: 25, Tsar Osvoboditel Blvd., fl.1, Varna, Odesos District

Phone: +359 52 603090

Email: office@happy.bg

Data protection and information security are part of our corporate culture and policy.

 

 

 

 

What information can I find in this Privacy Policy?

This Privacy Policy will provide you with comprehensive information in a clear and accessible language about what actions are taken with the personal data you provide to Hepines Ltd. (hereinafter referred to as "REZZO"), including:

- What personal information do we collect for you?

- What is the purpose of their collection?

- For how long do we keep the personal data provided?

- Who do we share your personal information with?

- How do we notify you of a change in our Privacy Policy?

- What types of cookies do we use to make your stay on our website better?

- What are your rights regarding the personal data provided?

With this Privacy Policy, Hapines Ltd. declares that it applies all technical and organizational measures for the protection of personal data of individuals, which are prescribed by law or other legal act at national and European level.

 

What is personal information?

Any information and data that can identify an individual, directly or indirectly. For example, indirect identification is just your mobile number. In this case, a combination with another identifier will be required to identify you, such as three names and a mobile phone. Direct identification is achieved when you provide a unique identifier such as PIN, LF, client code.

 

What personal information does REZZO collect for you and for what purposes (why)?

In order to give you effective access to our services, REZZO collects the following information and personal information about you.

Here are the main categories of personal information we collect for you and the reasons (purposes) for which we process this personal data:

Information you provide voluntarily:

I. Registration information when you create a profile on the REZZO page - https://rezzo.bg/ so that we can:

1. Create your account so that you can make your reservations in accordance with our Terms;

2. Identify you when you log in;

3. Contact you for the performance of our services; and

4. Notify you of changes or updates to our Terms and Privacy Policy.

II. Information you provide when using our services without registering so that we can:

1. To fulfill your reservation request at the commercial property you want to visit;

2. Contact you to confirm your reservation;

3. Communicate your order with your chosen retail outlet;

4. To be able to answer your requests and questions about your reservations and resolve any issues that may arise;

III. The information you provide when sending us messages via the form provided on our site so that we can:

1. To be able to answer your queries, complaints and praises and resolve any issues that may arise;

2. To carry out analyzes and studies to improve our Services; and

3. To protect you and the Services we provide by seeking to detect and prevent fraud or other activities in violation of our Terms and Conditions relating to the REZZO Services.

Transaction information when making a reservation for a commercial property for the following purposes:

1. To enable us to process your reservation and, if necessary, bill you and charge you (we make it clear that REZZO never stores your credit / debit card information on our systems);

2. Communicate your reservation with your chosen commercial property;

3. To send updates on the status of your reservation to you and your chosen retail outlet;

 

4. To be able to answer your requests and questions about your reservation and to resolve any problems that may arise;

5. To carry out analyzes and studies to improve our Services; and

6. To protect you and the Services we provide by seeking to detect and prevent fraud or other activities in violation of our Terms and Conditions relating to the REZZO Services.

Information about your marketing preferences so we can:

1. Send you customized marketing messages about our services.

Information from feedback received from you regarding your opinion of our services, we use to:

1. To answer your questions or inquiries;

2. Post the feedback you send us about the outlets you visit, with your explicit consent to such posting, after you have provided it to us for publication in the form of comment and evaluation;

3. Perform analyzes and studies to improve and develop our services.

Information about your activities and actions to use our services so we can:

1. To give you a better experience when using our services;

2. To give you access to the history and details of past orders; and

3. To provide other services at your request.

Cookies and similar technologies so that we can:

1. To measure and analyze the use and effectiveness of our services;

2. Customize and optimize the targeting of ads for our services on other websites and platforms; and

3. Provide services related to your location if you choose to share your geographical location.

Information we receive from other sources - third parties

1. Analytical reports from the analysis and studies of our marketing activities in order to measure the effectiveness of the marketing campaigns for our services; and

2. We better understand your preferences so that we can tailor our marketing campaigns and services to your preferences.

Categories of personal data we process:

- Name, surname, telephone, e-mail, location - when filling in the various forms posted on our web site, to create an initial registration, to subscribe to our newsletter and to fill in the inquiry form;

- Information about your reservations;

- Technical data that is automatically sent to us when you use our services through our web site or our mobile applications - IP address, information about the device you use;

- Technical data that is automatically sent to us when you use our mobile applications - mobile device information, IMSI device number, GPS coordinates,

- Cookie data - to identify your browser or device.

 

What does it mean to process personal data?

The processing of personal data includes the collection, storage, destruction, transmission, correction, updating, deletion, destruction and all other activities performed with your personal data.

On what basis (why) does REZZO process personal data about you?

The legal basis for collecting and using your personal information, as described above, will depend on the specific context in which we collect it.

The main reason for collecting and using your personal information is to fulfill our contract with you (ie make sure you receive the booking service).

We will also use your personal data when it is in the pursuit of our legitimate business interests, but only when those interests are not primarily dominated by your interests in the protection of your personal data or your other rights and freedoms.

In some cases, we may have a legal obligation - a legal basis for collecting personal information from you (e.g., in a court case), or we may have to process it or share it with other people to "protect your vital interests" saving your life) or those of another person (e.g., when another person's life is in danger).

If we ask you to provide personal information in order to comply with a legal requirement or to contract with you, we will notify you of the circumstances at the appropriate time and will notify you whether personal data is required or not (and will also explain the possible consequences of a refusal to provide personal data).

Also, if we collect and use your personal information while relying on our legitimate interests (or those of a third party), we will inform you at that time what those legitimate interests are.

If you have any questions or need further information regarding the legal basis on which we collect and use your personal information, please contact us using the contact details provided in "How to Contact Us?" above.

REZZO collects personal information after obtaining explicit, clear, free and unambiguous consent from you for the purposes of the processing.

For example, for marketing purposes, to receive our latest promotions and new offers, as well as any other advertising bulletins.

Consent to the processing of your personal data is provided when registering on our web site or when filling out the various forms provided on our web site (for inquiries and for subscription to a newsletter).

The consent you provide can be withdrawn at any time by sending an email to contact@rezzo.bg or a written application at the address for correspondence of REZZO in Varna, Odesos district, 25 Tsar Osvoboditel Blvd. , fl.1.

 

How do we receive your personal information? How do we process your personal information?

In order to provide products and services, REZZO processes (collects) the personal information you provide about your physical and economic identity in the following ways:

- by filling in the applications, forms and declarations provided to you on the REZZO website. Forms are filled in on our web site in the appropriate places left vacant for your personal data;

- by visiting our web portal for use of our services web site;

- when updating data at your request and filling in a form for updating on paper or in electronic environment;

- by using online identifiers to collect information about IP addresses, cookie data, operating system and browser type;

- by subscribing to an email newsletter.

Email / Newsletter

When you subscribe to our newsletter, you will be asked to enter your email address As a newsletter subscriber, we maintain a register of your IP address, the emails you open, and the links you click in those emails so we can more accurately recommend content, random third-party offers, and products you may find valuable. Any personal information you provide to us, including your email address, will not be provided and sold to third parties. However, if you participate in a raffle, your email address may be provided to the appropriate provider for registration / activation and ongoing support. Under no circumstances will we request credit card information for advertising purposes and to receive an email newsletter.

 

 

How long do we store and process your data before we destroy it?

REZZO will retain your personal information for no more than is necessary to fulfill the goals outlined in this Privacy Policy. Depending on the reason on which your personal data are processed, the storage period of the personal data is different.

The retention period of your personal data, which we process solely for the purposes of direct marketing and the provision of advertising materials, is 2 years from the date of your explicit consent. You can renew your consent indefinitely, and then the period will be extended from the date of the last consent you gave.

Your personal data is stored by us for a period of 5 years from the termination of our contractual basis if we process the personal data for performance of contractual obligations to you. Upon expiration of this period, and in the event that there is no legal reason to continue storing your personal data, your information will be destroyed. Our system permanently deletes records for you.

We may also retain certain elements of your personal information for a period of time after you delete or disable your profile for our legitimate operations, such as keeping records and complying with our legal obligations. Each time we retain your information, we will do so in accordance with applicable laws.

 

Who can we pass on the personal information you provide?

REZZO does NOT share your personal information with third parties without your explicit consent and does not sell your databases.

REZZO undertakes not to disclose your personal information without your explicit consent to third parties, except when necessary to fulfill your contractual obligations to you.

REZZO may share your personal information (your personal data) with the following recipients (in each case, we will ensure that we have appropriate safeguards and contractual safeguards to protect it):

1. the commercial sites selected by you for which you have made a reservation;

2. REZZO companies in our group;

3. Third parties who support our services (eg marketing partners or promotions based on your preferences, courier services, web hosting companies);

4. Any law enforcement or regulatory authority, government agency, court or other third party, where disclosure is required under applicable laws or regulations;

5. New owners or reorganized entities in the event of restructuring, sale, purchase or joint venture affecting our business.

6. Any other person, provided you give your consent. We will never sell, distribute or otherwise share your personal information unless we have your explicit permission.

Are there other cases where we may share your personal information?

Your personal data is disclosed to third parties in the following cases:

- At the request of the data subject, subject to the protection of personal data;

- At the request of the competent authorities in accordance with the legislation in force in the Republic of Bulgaria and the European Union.

In all the above cases, the persons to whom we provide your personal data have declared that they provide an adequate level of protection of your personal data, including foreign companies positioned within the EU and EEA. In the case of companies located outside the EU and EEA, on a case-by-case basis, the company concerned ensures that it provides an adequate level of protection of personal data, in accordance with the requirements of European law.

 

Use of cookies

General

Cookies are small text files that are saved to your computer when you visit our website. If you access this webpage at another time, your browser sends the cookie content back to the respective vendor, thus allowing the terminal device to be re-identified. Reading cookies allows us to design our website optimally for you and makes it easier for you to use.

Disable and delete cookies

The browser allows you to delete all cookies at any time. To do this, please refer to your browser's help features. This may cause some features of our webpage to become unavailable to you.

An overview of the cookies we use

In this section you can find an overview of the cookies we use.

Cookies are absolutely necessary

Certain cookies are necessary for us to be able to securely provide our services through the Website. This category includes, for example:

- Cookies that identify or authenticate our users;

- Cookies that temporarily store certain user data (eg, content on an online form);

- Cookies that store certain user preferences (e.g., search settings or language settings);

- Cookies that store data to ensure smooth playback of video or audio content.

Analytical cookies

We use analytics cookies to record user behavior (e.g., click on banner ads, search queries entered), and evaluate these actions statistically.

Advertising cookies

We also use cookies for advertising purposes. User behaviors created using such cookies (e.g., clicking on banner ads, subpages visited, search queries entered) are used by us to show you ads or offers that are tailored to your interests ( "individual interest based advertising").

Third-party advertising cookies

We also allow other companies to evaluate our users' data through advertising cookies. This allows us and third parties to show interest-based ads to our webpage users based on an analysis of your usage behavior (e.g., clicks on banner ads, visited subpages, typed queries), such as this is not limited to our online offers.

Forwarding cookies

Our referral tracking partners set cookies on your computer ("referral cookie") in case you reached our site by advertising to that affiliate. These cookies usually lose their validity after 30 days. If you visit certain pages that we host and the cookie has not yet expired, we and the respective Conversion Tracking Partner may see that a specific user clicked on the ad and was redirected to our page. The information collected through the referral cookie is used to generate referral statistics and to determine the total number of users who clicked on the ad and are directed to a page that is provided with a referral tracking tag.

Web space analysis

We need statistics on the use of our web site to make it more accessible, to measure reach and to conduct market research.

To this end, we use the web analytics tools described in this section.

The profiles created by these tools, using analytic cookies or by evaluating log files, do not contain personal information. The tools either do not use users' IPs at all, or shorten them immediately after they are collected.

Instrument providers process data only as personal data processing according to our instructions and not for their own purposes.

Below you will find information about each tool provider and how you can object to the collection and processing of personal data through the tool.

Note that for tools that use cookies for opt-out, the opt-out function is associated with the device or browser, and therefore is valid for the currently used terminal device or browser. If you are using multiple terminals or browsers, you must select the opt-out feature for each finite device and each browser used.

In addition, you can generally prevent user profiles from being created by disabling cookies.

Google Analytics

Google Analytics is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). We use Google Analytics with the additional feature provided by Google to anonymize IP addresses. Google shortens IP addresses within the EU and only in exceptional cases in the US, and in both cases records only shortened IP addresses.

You may object to the collection and processing of your data by downloading and installing a browser plug-in from the following link: http://tools.google.com/dlpage/gaoptout?hl=en

Other Web Analytics Tools

In addition to the ones described above, we may also use other web analytics tools such as Facebook, Facebook Pixel, Criteo, Google adwords, Google Tag Manager and more.

 

 

What are your rights regarding the personal data provided?

If you are a registered REZZO user, you have access to your account at any time to view and update your personal information, i.e. personal data. You can also contact us to request that we update or delete your personal data, and to limit their processing.

You may also terminate your subscription to the marketing communications we send to you by using the unsubscribe feature of any marketing communication you receive from us, or by emailing contact@rezzo.bg.

In addition, under Bulgarian and European legislation, including GDPR - EU (EU) Regulation (EU) 2016/679 and the Council (General Data Protection Regulation) on the protection of personal data, you may exercise the following rights:

- The right to access and receive a copy of the personal data that REZZO processes for you

 

- The right to request a REZZO correction if you find inaccuracies or the need to update your personal data by sending an email to contact@rezzo.bg;

 

- The right to request the blocking of your personal data or the restriction of the processing of personal data in the cases specified by law and Regulation;

 

- Right to request deletion ie. deleting your personal data from REZZO if the conditions are met.

 

- The right to object to the processing of your personal data for direct marketing purposes by using the "unsubscribe" link that we have placed in each email sent to you containing advertising information about our products;

 

- The right to object to the disclosure of your personal data to third parties by logging into your personal profile on our web site and unchecking the box regarding the disclosure of personal data to third parties;

 

- The right, whenever you wish, to withdraw your consent to the processing of your personal data for the purposes for which you have consented, for example, to marketing, by sending an email to: contact@rezzo.bg;

- The right to request the portability of your personal data in a structured, machine-readable, commonly used format;

 

- The right to file a complaint or request for protection of your rights with the Data Protection Commission, if the prerequisites are met.

You may exercise all rights at any time during the processing of your personal data.

 

Do you have an obligation to provide us with your personal data?

In order to provide our products and services, we collect and process your personal data. We also process them with a view to fulfilling legal obligations.

In case you refuse to voluntarily provide the requested personal data on your part, REZZO will not be able to provide its products and services, for example you will not be able to receive food delivery or make a reservation for our site.

 

Changes to Privacy Policies

In the future, we may need to update this Privacy Policy from time to time in response to changing legal, technical or business processes.

We recommend that you periodically review this page for the latest information on our privacy practices.

In the event that changes to these Privacy Policies result in new privacy purposes or other circumstances requiring your explicit consent, we declare that we will also notify you by sending an e-mail to the provided an email asking us to kindly confirm or decline your consent.

This will give you the opportunity to discontinue using some or all of the Services and / or exercise your rights, some of which are expressly stated above.